Case Studies
For more in-depth examples of my work please proceed to the password protected case studies below.
Case Study 01:
Lifecycle Adoption Redesign for Cisco CX Cloud
Redesign of the Lifecycle Adoption framework for the Cisco CX Cloud application, guiding users to necessary tasks and offering comprehensive guidance on navigating Success Tracks. This revamped approach ensures clarity and accessibility, empowering users to maximize their learning opportunities and achieve optimal proficiency within the platform.
Case Study 02:
WalkMe Integration for Cisco CX Cloud
Integrate a cutting-edge 3rd party tool into the CX Cloud application to bolster digital adoption and user engagement. Deliver curated content meticulously crafted to acquaint users with new features, ensuring seamless integration and maximizing user satisfaction.
Case Study 03:
Self service debit card management for TIAA Bank
Streamline the process for customers experiencing debit card loss, effectively decreasing call volume while enhancing overall user experience.
Case Study 04:
Mortgage calculator for TIAA Bank
Created a dynamic digital learning platform for mortgage customers, enabling them to actively interact with their amortization schedules and manage payments with ease and convenience.